Improving Access to Violence Against Women Services for Women with Disabilities

This project brought training on the Accessibility for Ontarians with Disabilities Act (2005) to frontline workers.

The goal of the AODA is to make Ontario accessible by 2025, through the development and implementation of accessibility standards. Private sector and not-for-profit organizations, including violence against women services, must meet the Customer Service Standard by January 2012.

This project developed a free e-learning for those who provide services to women with disabilties and women who are Deaf who have experienced physical or sexual violence, or criminal harassment, and who are seeking services.

Topics covered include:

• Understanding the Accessibility for Ontarians with Disabilities Act and the Customer Service Standard
• Communicating and interacting with people with disabilities
• Serving persons who use service animals, support persons or assistive devices.
• Accessibility at your Agency: Developing customer service policies, practices and procedures